Welcome to the Integral Access Support section. This section is designed to provide you with information on the following topics:

• How to Contact Integral Access Customer Service Department
• Technical Phone Support
• Emergency On-Site Support
• Online Technical Support

How to Contact Integral Access Customer Technical Support Department

Integral Access understands that your organization cannot afford network downtime or system interruptions. Our highly skilled Customer Technical Support Department is available when you need them -- 24x7, 365 days per year.

If you need assistance with your PurePacket access network system, please call or contact our Customer Technical Support Department using one of these methods:

Technical Phone Support

Integral Access Customer Technical Support (CTS) team provides technical phone support Monday through Friday, during the hours of

8:00 a.m. - 8:00 p.m. (Eastern Standard Time).

Non-business day and after-hour support is accessed through a live operator call-in service with standby access to Integral Access CTS team personnel. The Integral Access CTS team personnel will respond within 30 minutes to all calls placed to the operator call-in service.

Contact information is as follows:

Emergency On-Site Support

Emergency on-site support is available to customers subscribing to the Integral Access "Emergency On-Site Support" program. Integral Access will dispatch a qualified engineer to a subscribing customer's site within 24 hours after accepting the request.

For more information about our "Emergency On-Site Support" program, contact:

• Your regional sales representative
• Technical Support at +1.877.354.4689
• Email: support@integralaccess.com

Online Customer Technical Support Services

Customers of Integral Access are issued a User ID and Password to access our Support Services Website (http://support.integralaccess.com) which allows them to:

• Download software upgrades
• Report and track issues encountered with the PurePacket system.

Integral Access encourages customers to use this site to report and track all non-critical problems. All reported, non-critical problems are acknowledged within one (1) business day, and responded to in a timely manner.

SUPPORT